How can I get your support?
- For the pre-sale question, please feel free to contact us via live chat on PavoThemes.Com(From Monday to Friday: 8am -5:30pm , GTM+7) or leave offline message, we will give you response immediately.
- For technical question, you can submit your request to https://landofcoder.ticksy.com/ or send your email via firstname.lastname@example.org. Our dev will support you asap.
How can I get my invoice?
As you know, our product is the downloable product with non-tax. So your receive invoice comes with non-tax. If you want an invoice, please submit your request Invoice, together with your order ID to email email@example.com, we will send your invoice manually.
How can I download Extensions/themes?
When your purchase is complete, please Log in your account -> Dashboard -> Single download or Club download to get all of products. Click on the Name of Extension/theme file ( they appear with anchor text)
Why my order is still pending?
If you paid via payment wall and your order is pending. It is because Paymentwall doesn’t transfer money to our account immediately, some pending payments occur. So to avoid any inconvenient payment issues, we encourage customers to use Paypal Method for your purchase in the quickest way.
Can I get refund after purchasing discounted products?
Refund policy can be applied to commercial products except discounted and sale of items. In other words, refund policy won’t be applied for discounted and sale off items under no circumstance
How can I get Free Opencart Installation Service on your site?
PavoThemes supports to All customers with Free Opencart Installation Service.
To get Free Opencart Installation Service:
After purchasing Extension on Landofcoder, you can submit your requirement about Free Installation Service to Pavothemes.Com together with your admin account, ssh account, our dev will help you to install it. The sooner we get your information, the sooner the installation can be finished.
Is there any license for Free Extension?
For all free extensions, no License required, you only need to install this extension for your site. You can use it as normal